Success
Expo 2008
Tuesday,
May 13th - Arrowhead Mall - Muskogee, OK
"It's a Jungle Out There"
Seminar
Descriptions & Speaker Information:
___________
9:00 AM
Overcoming
Fears to Achieve Success
David Cobb
Speaker & Author
This
seminar will share tips for you to overcome your fears and achieve
success!
David
W. Cobb was chosen on July 20, 2001, out of the more
than 26 million golfers in the United States, to be a member of
an elite panel that selects the top 100 golf courses in America
and around the world From St. Andrews to Pebble Beach, David has
experienced many of the world’s great golf courses. His
golf course reviews have appeared in PGA publications and he is
author of the book The Public Speakers Companion Wise Words for
Smart Teens and the forthcoming book Facing Your Fears. He has
over ten years of corporate sales and management experience with
companies like MCI and Time Warner Telecom. He works with organizations
and individuals that want to develop the passion necessary to
achieve their goals and overcome the fears that keep them from
the success they desire. www.davidwcobb.com
___________
Effective
Business Communication
Kenneth
Jones, Jr.
Instructor of Information Systems & Technology, Northeastern
State University
In this
seminar, participants will be motivated to seek out and develop
business communication skills by facing the fact that the successful
business environment demands it. Topics Discussed include “You
are Here!” what research has determined about the lack of
business communication skills and how industry is reacting; “It
is not luck!”, as any other skill, I can learn to be an
effective business communicator; “It takes practice!”,
some of the skills required by business entities today are not
naturally acquired; and “It takes time!”, incorporate
this skill-development into your regular routine. Class participation
will include: “Where do I need to be?”, a brief assessment
of your skills, and only you will know what you need to change;
“What will get me there?”, real opportunities to increase
business communication skills are available in your home, business,
and community; and “Will you do it?”, consider this
brief overview of the logical results of delay—pay scale
and job acquisition.
Kenneth
Jones, Jr. is an Instructor of Information Systems and
Marketing of IT at Northeastern State University. His areas of
interest include Integrated Systems, Marketing of High Tech Products
and Services, Pre/Post Assessment, Online Curriculum Development
(including Activity-Based Learning online), Persuasive Technology,
Remote Employment Environments, and Information Systems Impact
on Globalization. Mr. Jones is currently pursuing his Doctorate
of Business Administration from Anderson University, Falls School
of Business (Anderson, IN). He presented his work on utilizing
campus services in online learning at the 2006 Oklahoma Higher
Education Teaching and Learning Conference (OHETLC), entitled:
“Life Support: Utilizing Campus Services to Enhance Distance
Learning Experiences.” In 2005 he introduced a new online
learning experience which he calls “TABLE—Team Activity-Based
Learning” which he presented at the 2007 OHETLC. He and
a colleague presented research based on longitudinal pre/post
assessment (which he began in 2003) to the Oklahoma Association
of Institutional Research and Planning in 2007 entitled “Development
of Course-specific Student Learning Assessment Instruments for
University Courses.” www.nsuok.edu
___________
Critical
Thinking
Gilbert
Hall
Senior Training Coordinator, OG+E
The session
is designed to give the participants as awareness of Critical
Thinking and its uses. We will cover; what is thinking, what is
critical thinking, the major components of critical thinking,
requirements for effective critical thinking, and the value of
critical thinking.
Gilbert
Hall is Chairman of Eastern Workforce Investment Board, and has
served as chairman for five of the past seven years. He has degrees
in Economics and a MBA, and various Training and Development Certifications.
Gilbert is a veteran of the U.S. Navy and has been employed with
O.G. & E. for the past thirty years. His current position
as Senior Training Coordinator provides an understanding of businesses'
need for workforce development and the skills needed to be successful
in the work world. He is a graduate of Leadership Oklahoma Class
XIII. For the past nineteen years, he has been an adjunct instructor
of Economics for Connors State College. He currently serves on
the board of First National Bank, as a trustee for Muskogee Medical
Center Authority, and is a member of Oklahoma Association of Workforce
Investment Boards. Gilbert previously served as chairman to Greater
Muskogee Development Corporation (GMDC). www.oge.com
___________
10:30
AM
Preventing
Fraud & Identity Theft
Elaine
Dodd
Vice President, Fraud Division of the Oklahoma Bankers Association
“Lions
and Tigers and Fraudsters – OH MY!” Learn ways to
protect yourself and your business.
Elaine
Dodd spent 22 years in law enforcement doing investigative
work for the Oklahoma Bureau of Narcotics, retiring in 1995 as
their Director. Her tenure there allowed opportunities for investigating
white collar crimes as a diversion investigator as well as training
for officers and medical professionals. For six years, she coordinated
the community outreach effort for Leadership Oklahoma, helping
to start local leadership groups, facilitating retreats, and teaching
and enhancing skills on a local level. She is now Vice President
for the Fraud Division of the Oklahoma Bankers Association, currently
providing training and investigative assistance for banks statewide
and providing fraud training to thousands of bankers and customers
across the state. She received the OBA Chairman’s Award
in 2005 and was one of the Journal Record Woman of the Year finalists
in 2005. Through this service, OBA has been able to help bank
customers and retailers learn how to protect their businesses,
savings and retirement monies from scammers and their ever-evolving
schemes. www.oba.com
___________
Ten
SuperQuick Commandments
of Customer Service
Randy
Clay
Author of SuperQuickLessons, and
Founder & Owner of US Safety Sign & Decal
Customer
Service is so important in every business. Learn Randy’s
10 SuperQuick customer service tips that you can take back to
utilize in your business!
Randy
Clay is the founder and owner of U.S. Safety Sign and
Decal, that manufactures signs and decals for the oil and gas
industry. He began his company 23 years ago at the age of 22.
He dropped out of college but it’s obvious that he graduated
from the school of hard knocks. In addition to his inspiring book,
SuperQuickLessons: 5 Proven Skills of Business Success, he shares
his wisdom as a weekly columnist for Tulsa Business Journal and
conducts seminars regularly. www.superquicklessons.com
___________
Healthy
Business
Tonya
Thompson
Benefits & Wellness Manager, ORS Nasco, Inc.
“Wellness
in the Jungle: How to Keep Tarzan and Jane Healthy”. This
session will share how to plan and implement a wellness program
for any size company.
Tonya
Thompson is the Benefits and Wellness Manager of ORS
Nasco, a company that received a Certificate of Excellence as
an Oklahoma Healthy Business by the Oklahoma Department of Health.
Tonya has received a certification from the Cooper Clinic as a
Health Promotion Director and has recently been selected to serve
on the National Advisory Board for the Wellness Council of America.
www.okturningpoint.org
Holly
Martens
Director of Public Relations, Sequoyah Memorial Hospital
Holly Martens
is a graduate of the University of Oklahoma where she earned a
Bachelor of Arts degree. Holly currently serves as Director of
Public Relations for Sequoyah Memorial Hospital in Sallisaw, OK-
a rural hospital offering a wide variety of services in a convenient
local manner to the community and surrounding area. Holly directs
and manages the hospital’s advertising and marketing programs,
coordinates leadership and professional development training for
employees, and also creates and oversees the hospital’s
print and media advertising. Her professional experience includes
organizational consulting, professional development, special projects
management, and program implementation. In 2006, Holly was elected
to the Stanley Tubbs Library Board of Directors and also began
serving on the Sequoyah County Tobacco Coalition. In 2007, she
was elected to the Sallisaw Chamber of Commerce Board of Directors.
She also serves on the Extension Committee for Alpha Gamma Delta
International Fraternity.
___________
12:30
PM
7
Habits of Highly Effective People
Kin
Thompson
Program Coordinator, Northeastern State University
Kin Thompson
is the Program Coordinator for the Hospitality and Tourism major
in the College of Business and Industry at Northeastern State
University. He is active in the Oklahoma hospitality industry.
He serves on the boards of the Oklahoma Tourism Industry Association,
Green Country Marketing Association, The Festival and Events Association
of Oklahoma, as well as the Tahlequah Area Tourism Council and
the Tahlequah Public School Foundation. www.nsuok.edu
___________
Business
Etiquette
Rachel
Wagner
Founder & Director of Rachel Wagner Etiquette and Protocol
Get "out
of the jungle" with these "outclass the competition"
business etiquette tips! The way you conduct yourself in a business
situation says a lot about who you are and can make or break an
important meeting or influence a first impression with a potential
client. Learn savvy business etiquette behaviors that can help
you become more poised, polished, and confident in even the most
sophisticated business or business dining settings. In this interactive
session, you will learn business etiquette tips and tools that
you can use immediately to help you "outclass your competition"
in today's competitive business arena.
Rachel
Wagner is the founder and director of Rachel Wagner Etiquette
and Protocol. She is an authority on etiquette and protocol issues
facing professionals in today’s global business arena. She
is trained and certified as a Corporate Etiquette and International
Protocol Consultant by The Protocol School of Washington, the
oldest and most distinguished etiquette and protocol firm in North
America. Rachel presents contemporary, universally accepted etiquette
and protocol training programs in the highest professional manner.
Armed with over two decades of experience as a teacher, workshop
speaker, and small business owner, Rachel brings seasoned skill
and expertise to the etiquette and protocol industry. Her customized
and interactive approach to etiquette and protocol seminars blends
professionalism with an entertaining format. www.etiquettetrainer.com
___________
Security
& Safety in the Workplace
Craig Cormier
Federal Bureau of Investigations
This seminar
shares tips for safety and security in the workplace.
Craig
Cormier has served in the FBI for 24 years, following the military
for four years and a career as a police officer for eight years.
He was assigned to the Muskogee FBI office in 1995. While in the
FBI, Craig has worked Violent Crimes, Crimes Against Children,
Foreign Counter Intelligence – worked Soviet Military Intelligence,
Domestic and International Terrorism, and various other Federal
crimes. www.fbi.gov
___________
2:00 PM
Little
Things Make a BIG Difference
Phyllis
Spriggs
Senior Human Resource Professional
It is a jungle out there - Don’t just survive it
- THRIVE in it! Make the most of your journey when you apply the
little things that make a big difference.
Phyllis
Spriggs, a certified Senior Human Resource Professional
and former Dale Carnegie instructor, has coached, counseled and
advised employees and managers for over 25 years. A graduate of
NSU, Phyllis has been an active leader in HR professional associations
at both the local and state level, the Muskogee Chamber of Commerce
- including five years on the Success Expo Committee - and was
recognized last year as the Eastern Workforce Investment Board’s
Business Leader of the Year. She is a graduate of Leadership Muskogee
Class XIII.
___________
Customer
Service
Tom
Bach
Owner & Speaker, Service Impacts
“Order
in the Jungle: Untangling the Customer Service Vines” Gaining
and keeping your customers depends upon the quality of your product
or services as well as the value to your customer. But, in the
jungle of steep competition, you can be the best but still lose
customers. In this upbeat presentation, Tom Bach will share with
you proven techniques to put a smile on your customers’
faces and keep them loyal to you. Learn how to untangle your performance
blunders with your customer whether you deal with the customer
face-to-face or on the telephone.
Tom
Bach has spent his career helping organizations impact
their customers in a positive manner. He is recognized for his
high energy, humorous and audience interactive presentations.
He creates an environment where learning is fun. Tom speaks from
experience! He began his 27 year career with Special Service Systems,
Inc., as the Director of Marketing, working with the petroleum
and banking industries to cut costs and improve profitability
in their credit card departments. As vice president of Marketing
& Human Resources, he worked with staff and management to
create an environment of high morale and enthusiasm. At Service
Impacts, the most important person in your business is the person
who works with your customer. www.serviceimpacts.com
___________
Greening
Your Business, Greening Our World
Leslie
Moyer
Founder
& Vice President of Sustainable Green Country
The “Green
Revolution” is a trend that is here to stay. We have figured
out our resources are limited and our impact on the planet has
consequences. But, going green in your business does not just
reward you with the knowledge you’re doing the planet good.
It can improve your bottom line and give you a competitive edge
in the marketplace.
Leslie
Moyer is a founder and vice president of Sustainable Green Country,
a regional chapter of the Oklahoma Sustainability Network. Her
personal interests in sustainability began with the birth of her
first child in 1987, when she became concerned about pesticide
residue in apple juice. Since then, she has worked and volunteered
in several capacities to affect changes that move us toward a
more sustainable future. In 2006 she co-authored the Tulsa Area
Green Directory, a listing of businesses and organizations whose
products and services stimulate the green economy. Most recently
she has helped to launch “Buy Fresh Buy Local – Green
Country”, a campaign to promote locally grown food in northeastern
Oklahoma. www.sustainablegreencountry.org
